Terms & Conditions

Introduction

Welcome to Petluxes, a platform developed by Wistora Hub. Here, we offer a thoughtfully curated range of pet toys and accessories designed to bring joy, comfort, and enrichment to your pets’ daily lives. Every product is selected with care to support playful learning, healthy activity, and emotional well-being for pets of all kinds. Alongside quality and variety, we are committed to maintaining strong online security and responsible data management, ensuring a safe and trustworthy experience for every user who shops with us. 

Throughout this agreement, the terms “we,” “our,” and “us” represent Wistora Hub, while “you,” “your,” and “users” refer to individuals interacting with Petluxes. By using this platform, you confirm your acceptance of these Terms and Conditions. If you do not agree, we recommend discontinuing access immediately.

Acceptance of Terms

Your decision to use Petluxes signifies your agreement to abide by these conditions. Wistora Hub has the authority to amend or update them without prior notice. If you continue to use the platform after modifications, it indicates your consent to the revised version. If you disagree, please refrain from further use.

Eligibility Criteria

To access and make purchases on this website:

You must be 18 years old or above, or use the site under the consent of a parent/legal guardian.

You must possess the legal ability to form binding contracts as per applicable law.

Services may be denied, accounts suspended, or orders canceled if eligibility requirements are not satisfied.

Account Creation

Some services may require you to register an account. By doing so, you agree to:

Enter accurate, updated, and truthful personal details.

Protect your account credentials and keep them confidential.

Notify us immediately of any unauthorized access or breach.

 We will not be held liable for any losses incurred due to your negligence in protecting account credentials.

User Commitments

You agree to:

Use the site for lawful, personal activities only.

Refrain from disrupting security or functionality of the website.

Not attempt unauthorized access to systems or accounts.

Avoid posting or sharing harmful, unlawful, or obscene content.

Not submit false or misleading orders.

Any violations may lead to suspension or permanent termination of your account.

Product Details and Availability

We strive to provide accurate product details, including descriptions, prices, and images. Nonetheless:

Product colors and designs may vary slightly due to device screens or lighting.

We cannot guarantee real-time stock availability.

Products may be limited in quantity, withdrawn, or discontinued anytime.

Orders may be canceled in case of discrepancies or stock issues.

Orders and Payment

Prices may be adjusted at any time without prior notice. Incorrect listings or pricing errors may result in canceled or refused orders, even if confirmed or paid.

Payments must be processed only through authorized options, such as credit/debit cards, UPI, wallets, and net banking. Transactions are managed by secure third-party gateways, and we do not store sensitive payment details on our servers.

By placing orders, you confirm the accuracy and authorization of your payment details. Suspicious or fraudulent orders may be delayed or canceled after verification.

Once your order is placed, a confirmation email will be sent. This acknowledgment does not finalize acceptance until verification and dispatch processing are completed.

Intellectual Property Rights

Logos, images, product layouts, written materials, and all digital assets featured on Petluxes belong exclusively to Wistora Hub or licensors and are safeguarded by intellectual property laws. Unauthorized use, reproduction, or commercial exploitation is prohibited without prior permission.

Use of Website Material

The information on this website is intended solely for personal, non-commercial usage. You are permitted to download or print material only for individual reference. Any unauthorized utilization for commercial objectives is strictly restricted.

Restricted Activities

 You are prohibited from:

Uploading or spreading malware, viruses, or malicious files.

Attempting to overload, interrupt, or misuse site systems.

Employing bots or automated tools to scrape content.

Sharing falsified personal details.

Uploading abusive, defamatory, or offensive content.

Violators may face suspension, termination, or legal action.

Reference to Privacy Policy

Use of this website is governed by our Privacy Policy, which explains how personal information is collected, processed, and secured. We recommend reviewing it carefully.

Limitation of Liability

As permitted under applicable law, Petluxes shall not bear responsibility for incidental, indirect, or consequential damages linked to your use or inability to utilize our website or products, even where we were previously informed of the likelihood of such damages.

Indemnification

You consent to defend, indemnify, and release Petluxes, along with its partners and staff, from all liabilities, claims, damages, expenses, or losses resulting from your breach of these terms or any improper usage of the website and its services.

Disclaimer of Warranties

The website and its materials are offered “as available” and “as is,” without warranties of any nature, whether implied or expressed. We make no assurance that the site will function securely, without interruption, or free from errors.

Force Majeure

We bear no responsibility for delays or non-performance of obligations caused by circumstances beyond reasonable control, including natural calamities, warfare, labor strikes, widespread epidemics, or unexpected interruptions in telecommunications or digital communication services.

Governing Law

These Terms shall be interpreted under the laws of India. Any conflict or dispute shall fall under the exclusive jurisdiction of competent courts operating within the territory of India.

Dispute Handling

We strive to provide fair and prompt resolution of concerns to maintain customer satisfaction. Should any disagreement, claim, or conflict arise from your use of our site, services, or products, we request that you initially reach out to our support team at wistorahub@gmail.com for informal settlement. By continuing to access and utilize our website, you acknowledge and accept this dispute resolution procedure as an essential condition of your usage of our services and online platform.

Suspension or Termination

We may suspend or revoke your site access at any time, without prior notice, if harmful activities or violations of these terms are detected.

Policy Changes

We may revise or update these Terms and Conditions when required. Continued access after changes confirms your acceptance of the latest terms.

Contact Details

 For queries, feedback, or assistance, please write to us at: wistorahub@gmail.com.