At Petluxes, owned and operated by Wistora Hub, we focus on delivering a reliable and effortless accessory shopping experience. Within this document, the words “we,” “us,” and “our” denote Wistora Hub, while “you,” “your,” and “user” refer to the customers. We acknowledge that sometimes order preferences may change, and cancellations might be necessary. The details of our cancellation terms are outlined below:
You are allowed to cancel your order within 24 hours of placing it or before the shipping process begins, whichever occurs sooner.
To raise a cancellation request, please email our customer care representatives.
If the order qualifies, a full refund will be initiated, and the amount will be credited back to your original mode of payment within 5–7 business days.
Once your order has been dispatched, it cannot be cancelled. Nevertheless, you may return the delivered product by following the steps under our Returns & Refund Policy.
We do not currently support changes to items or shipping addresses once the order has been confirmed. If required, you will have to cancel the order (if it is within the eligible window) and place a new one.
For all cancellation inquiries, please get in touch with our customer service team through: wistorahub@gmail.com
We sincerely appreciate your understanding and ongoing support. For further clarification, feel free to contact us at any time.
