At Petluxes, operated by Wistora Hub, we are dedicated to offering a dependable and stress-free shopping journey for premium pet toys and accessories that keep your furry companions happy, active, engaged, and mentally stimulated every day.
The expressions “we,” “our,” and “us” denote Wistora Hub, whereas “you,” “your,” and “user” represent our valued shoppers. Our team ensures that your accessory orders are dispatched efficiently and on schedule. This Shipping and Delivery Policy highlights the terms related to the dispatch and receipt of products purchased through our platform. By confirming an order, you agree to follow this policy.
We currently provide delivery across India, covering all serviceable pin codes. International deliveries are not supported at the moment.
All orders are handled within 1-2 business days (excluding weekends and public holidays) after confirmation.
Following this, you will receive an email notification with your order summary and processing details.
Our regular shipping method usually requires 3-8 business days, ensuring your accessories are delivered at the earliest possible time.
In the event of a failed delivery attempt because of an incorrect address, absence of the recipient, or refusal to accept the order, the item will be redirected to our warehouse. Customers can request re-shipping once the order is returned.
Should your order arrive damaged, please reach out to our support team within 48 hours, attaching photo proof of the damaged parcel.
If the shipment is lost in transit, we will either provide a replacement or process a refund upon verification with our courier partner.
For assistance or questions related to shipping and delivery, please contact us at: wistorahub@gmail.com.
We appreciate your trust in us and promise a smooth delivery experience for all your accessory orders.
