At Petluxes, operated under Wistora Hub, we strive to ensure every purchase of accessories is backed by a transparent and stress-free process. Throughout this policy, “we,” “our,” and “us” point to Wistora Hub, while “you,” “your,” and “user” represent our customers. By making a purchase through our website, you acknowledge and agree to the return and refund practices outlined below. For customers wishing to send back items, the guidelines are provided in detail for clarity.
Ensure all original tags, stickers, and boxes are returned intact.
Items that show any signs of usage, modification, or cleaning will not be accepted.
A formal return request must be initiated within 48 hours after delivery by reaching out to our customer service team.
Items failing to meet these standards will not qualify for return.
Step 1: File the Request
Share your Order ID and return reason via email at wistorahub@gmail.com.
Step 2: Submit Supporting Photos
If the received item is defective, damaged, or incorrect, provide clear photographs of the issue to assist quick verification.
Step 3: Receive Instructions
Upon approval, our team will provide full guidance on completing the return.
We hold the right to deny requests that do not follow the defined terms.
Once we collect the returned product, an inspection will be performed to check its compliance with our conditions. You will be notified of the approval or rejection of your refund request. If approved, the refund will be initiated back to your original payment method within 5–7 business days, with a confirmation email sent once processed.
Where items partly satisfy the conditions, for example, with missing packaging or minor damages, we may, at our discretion, process a partial refund.
If you receive a wrong item, or one that is damaged or defective, please raise your return request within 48 hours of delivery. Clear photos or videos must be sent via email for swift resolution.
If you need any guidance on returns or refunds, please contact our support team at wistorahub@gmail.com.
We appreciate your trust in Petluxes. Your satisfaction is of utmost importance, and we will continue to provide a dependable and smooth shopping experience.
